Mortgage brokers are officially the go-to choice for Australians looking to secure a home loan, with record numbers turning to brokers for expert guidance and support.
Recent figures from research group Comparator, commissioned by the Mortgage & Finance Association of Australia (MFAA), reveal that 76% of all new residential home loans in the December 2024 quarter were settled by mortgage brokers—the highest market share ever recorded.
This is a significant jump from 71.8% in the same quarter the year before and a strong indicator that more Australians are trusting brokers to help them navigate a complex lending environment.
Why Are More Aussies Turning to Brokers?
The data shows that borrowers increasingly value the choice, competition, and tailored support that mortgage brokers provide. In a climate of rising interest rates and economic uncertainty, it’s no surprise more people are seeking personalised advice and someone who genuinely works in their best interests.
During the December 2024 quarter alone, mortgage brokers helped Australians secure over $115 billion in new home loans—a 22% increase from the same period in 2023.
MFAA CEO Anja Pannek shared that this spike happened before the Reserve Bank’s official cash rate cut in February 2025, suggesting that more Australians were already proactively seeking expert help before any rate relief kicked in.
“In these uncertain times, people are reaching out to brokers not just to refinance or find a better deal, but to better understand their overall financial position and to get ‘finance ready’,” Ms Pannek said.
Brokers are also helping home buyers navigate government schemes, prepare for loan approval, and even take the first steps toward home ownership.
Trust and Repeat Business
The 2025 Value of Mortgage and Finance Broking Report, released by Deloitte, highlights that 72% of a broker’s business comes from repeat clients and referrals—a clear sign that Australians are getting value and results from their broker relationships.
This growing trust has also been supported by the introduction of the Best Interests Duty (BID), a legal obligation that ensures mortgage brokers always act in the best interests of their clients. Brokers have overwhelmingly welcomed this change, saying it has increased consumer confidence across the sector.
Source: Comparator data commissioned by the Mortgage & Finance Association of Australia (MFAA).
